Member Privacy Notice
We really don’t like jargon and vague explanations — especially about protecting your privacy online. So here’s the crystal clear summary. If you need more details, you can always check out the full Privacy Notice below.
- We keep your data in the United States, at a best-in-class data storage solution.
- You don’t have to share your Personal Information (it’s up to you). But if you don’t, the One Stop Wellness program might not be able to offer you as many benefits.
- We only use your data to administer the Program, and We never sell or rent your data to anyone.
- If you make use of our partnership services, We may have to share your data with them too.
- You can always manage, correct, or delete your data through your settings on the platform or mobile app.
Last Updated: 15 December 2022
The One Stop Wellness program (the “program”) is a voluntary employee health program that encourages healthy lifestyle changes. The program is paid for by your employer, your spouse’s employer or other sponsoring organization (the “program Sponsor”) and operated by One Stop Wellness, Inc., a corporation organized under the laws of the State of Delaware, headquartered at 110 East Houston St, 7th Floor, San Antonio, TX 78205, United States (“One Stop Wellness”, “Us”, “We” or “Our”).
We are committed to protecting your rights and your privacy. This Privacy Notice (the “Notice”) explains what data We collect about you and how We store, analyze and share the data We collect about you through the platform (www.onestopwellness) and the One Stop Wellness mobile application. This Notice applies to all Personal Information whether collected online or offline. The Notice also explains your rights with regard to your data, and how to contact Us to request access, corrections, transfer, restriction or deletion of the data We have collected about you.
We have designed Our Privacy Notice in a question and answer format to make it easy to read and understand. Please read through it carefully. If you do not agree with Our policies and practices contained in this Notice, please do not enroll in the One Stop Wellness program.
Does One Stop Wellness collect information about me?
Yes. We collect anonymous and Personal Information about you in order to provide you with the One Stop Wellness services. “Personal Information” means any information, including personal and material circumstances, that allows a person to become identifiable. The definition of “Personal Information” includes, but is not limited to:
- Your contact information, including your first name and last name, home address, personal and business email addresses, and your phone number;
- The email address you use to sign-in;
- Your gender, date of birth and age
- Biometric information such as your blood pressure or weight;
- Information about your health and healthcare outcomes;
- Insurance claims-related information;
- Information about your fitness and related wellness activities offered within the program;
- Information about your participation and performance in challenges;
- The rewards you may be able to earn through Our program;
- The comments and contributions you may make on the web-based platform or mobile application; and
- Additional information you may provide as you submit queries and requests to Us.
Please bear in mind that the extent of the Personal Information you may be able to share with Us will depend on the program design and the features made available to you, as well as your level of participation in the program. You are under no obligation to provide any Personal Information to Us at any time. However, if you choose to withhold some Personal Information, We may be unable to provide you with certain services.
How does One Stop Wellness use my Personal Information?
We will use the Personal Information collected only to provide you with access to Our services, including:
- To administer and manage your One Stop Wellness account and membership;
- To identify you when you enroll or sign-in;
- To track your progress in the program and the rewards you earn;
- To provide you with information about the program and program features; and
- To respond to your questions and requests.
Additionally, We may use your Personal Information to create “Anonymous Data” records by removing any information (including any Contact Information) that would allow the remaining data to be linked back to you. We may use the Anonymous Data for internal purposes, such as analyzing patterns and program usage to improve Our services. Additionally, We may use Anonymous Data to analyze and understand demographic trends, customer behavior patterns and preferences, and information that can help Us enrich the content and quality of the One Stop Wellness program.
How does One Stop Wellness communicate with me?
If you have opted to receive push notifications on your mobile device, We may, from time to time, send you push notifications to provide you with reminders and notices. If you no longer wish to receive such communications, you may turn them off at the device level.
From time to time, We may send you emails or newsletters with information about your program and the One Stop Wellness platform and services. Depending on your country of residence, you may be given the opportunity to opt-in to receive these communications as you enroll in the platform. Regardless of your initial selection, you may opt-out of these communications, free of charge, at any time during your Membership, by updating your preferences in your account profile information, or by contacting Us directly.
What information does One Stop Wellness Surveys collect from me?
Depending on your program design, your program Sponsor may be able to create and submit customized One Stop Wellness Surveys for its Members to complete. One Stop Wellness does not contribute to the creation of the questions in these surveys and does not review the questions in these surveys. If you decide to take part in a One Stop Wellness Survey, the results will be shared with your program Sponsor in aggregated reports. Your program Sponsor will not be able to identify you from these reports. However, if the survey offered gives you the ability to respond to a question by writing in a response, the response will be shared with the program Sponsor. If you include identifiable Personal Information in these open-ended responses, your program Sponsor may be able to identify you.
What information does One Stop Wellness collect through the health assessment?
Depending on your program design, you may have access to a health assessment questionnaire. Health assessments can be customized by program Sponsors and may be used to assess your overall health, your lifestyle across multiple areas of wellbeing, or both. You do not have to complete the health assessment if you do not want to share this type of information with Us.
What are the activity tracking devices and how do they track my activity?
As a program Member, you will be able to connect activity trackers to your account. If you choose to synchronize an activity tracker with the program, We will receive limited information about your activity to populate your account. Activity tracking devices can track a wide number of different aspects of your daily activities, including, among others, your daily steps and fitness activity, your heartbeat and sleep pattern. Depending on the brand and model of activity tracker you use, the data collected may vary. In general, companies selling activity tracking devices have specific privacy policies available, which outline what data the specific activity tracking device collects. We strongly suggest you review the right privacy notice to know what specific data points your activity tracking device collects about you.
Can Someone listen to my voice recordings?
No. If you’re using the Alexa skill from an Alexa device, your recordings only exist on your Alexa device temporarily before being processed and automatically deleted. If you’re using the Alexa App from your smartphone, your recordings from the One Stop Wellness skill only exist on your smartphone temporarily before being processed on your phone and automatically deleted.
For all One Stop Wellness customers, recordings from the Alexa skill never get sent to the cloud, and can’t even be played back or downloaded, so no one ever hears them. You also have the ability to record all of your data related to your daily check-ins.
Does One Stop Wellness receive information about me from other sources?
Yes. We may receive information about you from various sources to support the program and services included in it. The sources may include:
Your program Sponsor
Your program Sponsor may provide Us with your Personal Information to identify you as an individual who is able to join the program and become a Member. We call this an “Eligibility File”. Please contact your program Sponsor directly if you wish for your program Sponsor to stop sending Us information about you. Bear in mind that if you are removed from the Eligibility File, you will no longer have access to the One Stop Wellness program.
The One Stop Wellness Program Partners
With your prior approval, and depending on your program design, you may have access to organizations that provide biometric or lab testing services or companies that provide you with additional services (Our program Partners). If you use these services, the program Partners may share activity information and results with Us.
Your Healthcare or Insurance Provider
With your prior approval, We may receive healthcare-related information from your healthcare provider and any clinics or organized care facility with which your provider is associated. At the direction of your program Sponsor, your health insurance provider may share claims-related information with Us.
We may receive information about you from other sources including publicly available databases or third parties from whom We have purchased data. We combine this data with information We already have about you. This can help Us analyze Our records to better evaluate the effectiveness of Our services.
Examples of the types of Personal Information that We may obtain from public databases include:
- Address information about you from third-party sources, such as the U.S. Postal Service, to verify your address before we send you mail;
- The U.S. Federal Do Not Call registry, to verify do not call preferences recorded there;
- Census and other aggregate data sources containing statistical information about people who share some of your traits or demographic markers.
What tools does One Stop Wellness use to collect my Personal Information?
One Stop Wellness and its program Partners and vendors use tools such as Cookies, tags, scripts and other similar technologies to enhance and support your experience on the platform. These technologies help Us administer the web-based platform and mobile application, measure traffic patterns and the total number of users, as well as to personalize and customize the platform’s content, so that your settings are “remembered” when you login.
- To remember that you have used the website before, allowing Us to identify you, as well as the number of unique visitors We receive and manage capacity;
- To allow you to navigate the website more quickly and easily;
- To remember your login session as you move from one page to the next within the platform;
- To store your settings and preferences;
- To customize some aspects of the platform to reflect your interests and preferences; and
- To collect statistical information about how you use the website, allowing Us to improve Our services over time.
Does One Stop Wellness use mobile analytics?
We use mobile analytics software to allow Us to review the functionality of Our mobile software on your phone, and how to improve its quality and Our services. The mobile analytics software may record information such as how often you use the mobile application, the events that occur within the mobile application, crash reports and performance data, where the application was downloaded from and other metrics, such as aggregated usage. The information collected by the mobile analytics software is managed separately from other Personal Information you submit within the mobile application.
Are there links to third-party websites and mobile applications on the One Stop Wellness platform or mobile application?
Yes. Our web-based platform and mobile application may contain links to other websites that are not owned or controlled by One Stop Wellness. We provide these links and connections for your convenience. One Stop Wellness has no control over these third parties, their privacy policies, and the content they display on their websites or mobile applications. If you choose to submit Personal Information while visiting these websites or using these mobile applications, please be aware that your rights will be governed by the third parties’ privacy policies. We strongly encourage you to carefully read the privacy notice of any website or mobile application you visit or use.
Who at One Stop Wellness has access to my Personal Information?
One Stop Wellness employees may be required to access your Personal Information to allow Us to provide you with quality services, including Member support. Our employees are obligated to respect the confidentiality of your Personal Information and are only authorized to access your Personal Information as necessary to provide you with services or support.
Does One Stop Wellness disclose my Personal Information to third parties?
We may, from time to time, share your Personal Information with third parties to allow Us to provide you with Our services. If We need to share your Personal Information with third parties, We will limit the information disclosed to the minimum amount necessary to ensure the provision and quality of the services We offer you. We do not make your Personal Information available to any third parties without your permission. We never use, disclose or share your Personal Information for marketing purposes, and We never sell, rent or lease your Personal Information. Subject to any limitations imposed by applicable laws, We reserve the right to disclose Anonymous Data at Our discretion.
In the event that We (a) undergo reorganization or liquidation under bankruptcy, or (b) are sold to a third party, any Personal Information We hold about you may be transferred to the reorganized entity or third party, in accordance with applicable laws. In any such event, the new entity will continue to use your Personal Information in accordance with and within the limits of this Notice to ensure continuation of service.
Who does One Stop Wellness disclose my Personal Information to?
Agents and contractors
In some instances, We may disclose your Personal Information to agents or contractors that work on Our behalf and assist Us in providing and supporting the services We offer. This may include processing transactions in the online store, fulfilling your requests, analysing your data, or helping Us to communicate important information about the program.
Your program Sponsor
We may share anonymised and aggregated data with your program Sponsor. In specific circumstances and for limited purposes, such as to ensure you are rewarded for your participation in the program or to support tax compliance, We may share reports containing identifiable information with your program Sponsor. Your program Sponsor will not be able to use such anonymised information or aggregated reports to directly identify you. Your program Sponsor may use the anonymised information at its discretion, including to evaluate the overall program, as well as to provide additional benefits, programs and services.
If your activity information indicates that there may be an abnormality or program abuse, We may share your activity information with your program Sponsor and make adjustments, suspend or terminate your account, in accordance with your program Sponsor’s instructions.
If your program Sponsor is your Health Plan, We may share additional information about you and your participation in the program, to ensure you are provided access to any additional services, rewards and benefits that may be offered through your Health Plan.
We may use or disclose your Personal Information to allow your participation in additional third-party provided wellness services. These additional wellness services may be offered to you by Our partners (“program Partners”), your program Sponsor, or other entities your program Sponsor contracts with directly (“Third-Party Providers”). We may provide information in an anonymous and aggregated format or provide your Personal Information in a group format to third parties that process that Personal Information (“Analytics Processors”) to generate anonymised information and derive analytical information. The Analytics Processors do not have any independent right to use your Personal Information, except to provide the aggregation and analysis services. You can request the names of such Third-Party Providers and partnering organizations by contacting Us.
One Stop Wellness may be required to disclose your Personal Information if:
(a) Legally required to do so by governments, tribunals, law enforcement and regulatory agencies (for example as part of an ongoing investigation, subpoena, similar legal process or proceeding);
(b) As otherwise required under any applicable law, regulation or rule; and
(c) If We believe, in good faith, that such disclosure is necessary to protect or defend Our rights or the rights of others, to assist in an investigation or to prevent illegal activity.
Why does One Stop Wellness disclose my Personal Information?
We will only disclose your Personal Information for the following limited purposes:
(a) To coordinate enrolment in additional services made available to you;
(b) To enhance your program experience;
(c) To provide you with information about the services available to you through the program and platform, or provided to you by a program Partner or a Third-Party Provider;
(d) To ensure that you receive appropriate rewards for participation in Our services and other similar services provided by your program Sponsor or Third-Party Providers;
(e) To evaluate the overall quality and effectiveness of the program(s) you may participate in;
(f) To assess your eligibility for other programs that your program Sponsor or Third-Party Providers may offer.
Where and how is my Personal Information and other data stored?
All your data, including any Personal Information We collect about you, is stored at Amazon Web Services data centres located in the United States of America (USA). Because your data is stored on USA soil, it may be subject to USA laws, including the “Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001” (USA PATRIOT Act), as well as the jurisdiction of the USA government, tribunals, law enforcement and regulatory agencies, which may require One Stop Wellness to grant them access to your data.
How does One Stop Wellness secure my Personal Information?
One Stop Wellness is committed to protecting your data and your privacy. To ensure data security, We follow reasonable physical, electronic and managerial procedures designed to safeguard and secure your data and Personal Information. However, no company can fully eliminate security risks associated with the provision of online services.
Among the security features We use to protect your Personal Information and other data, We require that you create and use a username and unique password to access the web-based platform and mobile application. We use multiple layers of security to protect your Personal Information and data, including firewalls, intrusion detection tools and antivirus software.
Can I access or change the Personal Information One Stop Wellness has collected about me?
Yes, you can review and change your Personal Information by logging into the platform or mobile application. All Our Members, regardless of residency, except in specific circumstances identified by local laws, have a legal right to access and correct or update the information One Stop Wellness has collected about you. You can also request a copy of all the Personal Information and data We hold about you. We will provide you with a copy of all the data We have collected about you in a standard format (such as Excel) through a secure channel. You can contact Us to request a copy of all your Personal Information or to request a change in your Personal Information through the “Data Requests” option in the platform or mobile application. We will respond to your request within a reasonable timeframe.
Please bear in mind that We may not be able to accommodate your request if We reasonably believe that the change would violate any laws or cause the information to be inaccurate or incorrect. Additionally, We may not be able to fulfil a request where it would impose a burden on Us that is disproportionate to the risk to your privacy, or where your request may affect another individual’s rights to privacy. If We are unable to fulfil a request, We will provide you with the reasons why We are unable to comply.
What Privacy Rights do I have under California law?
In accordance with the California Civil Code Section 1798.83, you may contact Us at the address above to request certain information about the disclosure of Personal Information (as defined in Section 1798.83) to third parties for their direct marketing purposes. However, please bear in mind that We do not share your Personal Information with third parties for their direct marketing purposes.
Can my Personal Information and other data be transferred to a different company?
Yes, you can request that all your Personal Information and other data be transferred to a different wellness services provider. To complete the transfer, We will require additional information about the new vendor to ensure a secure channel is used, so that your Personal Information and other data remain protected. Depending on the circumstances, We may be unable to support a transfer. However, We will be able to provide you with your Personal Information which you will be able to disclose to anyone you choose. To request such transfer, you may contact Us through the “Data Requests” option in the platform or mobile application. We will respond to your request within a reasonable timeframe.
Can my Personal Information and data be deleted from One Stop Wellness databases?
Yes, you can request that the data collected about you be deleted from Our system. You may terminate your program membership at any time by submitting a deletion request to Our Member Services team, or through the “Data Requests” option in the platform or mobile application. Your membership will terminate 30 days after We receive your request. Your Personal Information will be permanently and irreversibly de-identified at the end of an additional 32 day grace period.
Can I request that One Stop Wellness restrict processing for some of my data?
Beyond the information necessary for enrollment, you are not required to share any additional information with Us. However, choosing not to share information may limit your ability to earn Rewards if they are made available to you by your program Sponsor. You can choose to limit the data you share with Us by not inputting or not using certain features. However, once you have shared information, We are unable to accommodate requests to restrict the processing of certain sets of data. If you wish for Us to stop processing parts of your data, you can request that all data be deleted by canceling your account.
Can I object to One Stop Wellness’s processing of my data?
Yes, you can object to Our processing of your data by contacting the Privacy Officer and notifying Us that you wish for your account to be suspended while your concerns about the processing of your data are resolved. Once you feel comfortable resuming use of the One Stop Wellness program, you can contact Us to unlock your account. If you realize during the time your account is suspended that you do not feel comfortable resuming use of the One Stop Wellness program, you can cancel your account. Your data will be deleted in accordance with Our standard process, except that you will not be able to access your account while the cancelation process takes place unless you first request for the suspension to be lifted.
How does One Stop Wellness make changes to this Privacy Notice?
We may update this Notice from time to time to reflect changes in Our information practice and services offered. If We make any material changes to this Notice, you will be notified via an update notification, and you will be given the opportunity to review and accept the new Notice prior to being able to access the platform or continue to use the program. The date indicating the last update can be found at the top of the Notice. If there are typographical mistakes, like grammar or spelling errors, in the Notice We may correct them without notifying you.
What should I do if I have a concern or complaint against One Stop Wellness and its data privacy practices?
If you have an unresolved privacy or data use concern that We have not addressed satisfactorily, please contact Our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Which translation of the One Stop Wellness Privacy Notice is the official version?
Please note that any translation of this Notice is intended solely to facilitate your access to this information. The English version is the only official version of this Notice and any translation inaccuracies or discrepancies are not binding and have no legal effect for compliance or enforcement purposes.
How can I contact One Stop Wellness or its Data Protection Officer (DPO)?
If you have any questions, comments or concerns about this Notice, or your rights and obligations under this Notice, you may contact Us via email at privacy@Onestopwellness.com or via the “Contact Us” section of the One Stop Wellness web-based platform and mobile application.
Alternatively, you can contact Us by writing to:
The One Stop Wellness Data Protection Officer
One Stop Wellness, Inc.
110 East Houston St, 7th Floor
San Antonio, TX 78205